Términos & Privacidad

PropQuest – Terms and Conditions & Privacy Policy

This document consolidates the Terms and Conditions and the Privacy Policy applicable to PropQuest LLC (Puerto Rico) and PropQuest EIRL (Dominican Republic). Each entity operates exclusively under its jurisdiction, and the services are divided according to the platform: Website, PropQuest Inspector Mobile App, and Reviewer Platform.

I. Terms and Conditions

Jurisdiction and Entities

• PropQuest LLC: Registered in Puerto Rico. Applies to all services offered in Puerto Rico.
• PropQuest EIRL: Registered in Santiago de los Caballeros, Dominican Republic. Applies to all services offered in the Dominican Republic.

General Provisions

1. Acceptance of Terms: Use of any platform constitutes full acceptance.
2. Age Requirement: Users must be at least 18 years old.
3. Responsibilities: Each account is individual. A single email cannot be used for multiple roles.
4. Intellectual Property: Logos, content, and software belong to PropQuest LLC (PR) or PropQuest EIRL (DR), depending on jurisdiction.
5. Data Protection: Processing of personal data complies with the Constitution of Puerto Rico, DACO regulations, and Law 172-13 in the Dominican Republic.

Sitio web

• Consultations: Fee of USD 20 in Puerto Rico and DOP in the Dominican Republic. Refunds apply according to consumer laws (Puerto Rico: Fair Commercial Practices Act and DACO regulations; Dominican Republic: Law 358-05).
• Content: All material is the exclusive property of PropQuest.
• Liability Disclaimer: Information is for guidance purposes only and does not replace legal, financial, or professional advice.

Mobile App – PropQuest Inspector

• Exclusive use for inspectors. Photos, geolocation, and notes are collected.
• PropQuest does not certify findings or guarantee outcomes. The final report belongs to the client.
• Future subscription models may apply. Payments are non-refundable except as required by law.
• Liability is limited to fees paid in the last 12 months, except in cases of gross negligence or willful misconduct.

Reviewer Platform

• Reviewers validate, edit, and approve reports submitted through the app.
• All actions are logged for audit purposes.
• PropQuest is not responsible for reviewer errors, except in cases of gross negligence or willful misconduct.

Dispute Resolution

• Puerto Rico: First attempt amicable solution. Arbitration in the client’s municipality. This does not limit the right to file claims before DACO.
• Dominican Republic: First attempt amicable solution. Arbitration in Santiago or the client’s judicial district. This does not limit the right to file claims before Pro Consumidor.

II. Privacy Policy

Data Collected

• Identification: name, email, phone.
• Login credentials and logs.
• Photos, geolocation, inspection notes, and metadata.
• Cookies and website usage data.

Purpose of Use

• To process bookings, inspections, and consultations.
• For quality control and audits.
• To comply with legal obligations.

Retention

Data is retained for up to 5 years unless earlier deletion is requested, except when longer retention is required by law.

User Rights

Users have the right to access, correct, delete, and port their personal data. Requests are processed within 30 days at: propquest.pr@gmail.com.

Security

• Encryption in transit and at rest.
• Role-based access control.
• Breach notification: within 10 days (Puerto Rico, Law 111-2005) and within a “reasonable time” (Dominican Republic, Law 172-13).

International Transfers

Data may be hosted in the United States by trusted providers (e.g., Google Cloud). PropQuest ensures equivalent safeguards in compliance with the Constitution of Puerto Rico and Article 33 of Law 172-13 in the Dominican Republic, including the use of standard contractual clauses.

Ownership of Reports

Clients own the final inspection reports. PropQuest retains copies strictly for quality control and compliance purposes, never for marketing.

Jurisdiction

• Puerto Rico: Constitutional Right to Privacy, DACO consumer protection rules, Law 111-2005.
• Dominican Republic: Law 172-13 (Data Protection) and Law 358-05 (Consumer Protection).

Updates

PropQuest may amend this Policy. Users will be notified at least 15 days before material changes. Continued use constitutes acceptance.